ipSCAPE Pay
Powered By Payshield
Secure PCI compliant payments for your cloud customer experience
Key Benefits
Secure
ipSCAPE is a leading cloud contact centre solution which offers capabilities for end-to-end voice encryption. ipSCAPE Pay powered by Payshield enhances this customer experience by enabling payments to be made over the phone in a secure PCI compliant manner.
Advanced Integration Capabilities
Open APIs enable our customer experience solution to be integrated with any CRM including Salesforce, ServiceNOW and ZenDesk.
Cost-effective
ipSCAPE Pay powered by Payshield requires minimum setup with transaction based billing. The ipSCAPE solution offers Voice, Email, Web Chat and SMS capabilities, is scalable and feature-rich.
How It Works
Maintain a seamless customer experience during the payment process. A customer can use their keypad to enter their card details, while maintaining voice communication with the agent who can guide them through the process. No visible information or audible tones are presented to the agent, but the visual status of the transaction can be seen in real-time. Instantly send a confirmation of the transaction to the customer using email or SMS.
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