Payline for Amazon Connect removes your contact center environment from PCI-DSS scope and allows you to provide the best customer experience when taking payments over the phone
Remove your contact center environment from PCI DSS scope. Capture card details to process payment or tokenize the card for future billing. Reduce the risk of accepting card payments over the phone. Avoid payment vendor lock-in.
Minimize time customer spends on the phone, being transferred between parties. Allow operator to assist with the payment by guiding them through the entire process. Eliminate the risk of customer’s credit card data being overheard by bystanders when reading it out loud or written down by call centre agent. No need to pause call recording to accept payment.
Complete solution as-a-service that gives you all the power and flexibility of the cloud. Easily integrates with your business systems and processes, works with your current payments provider. Quick and easy deployment. Choose between per-transaction and per-seat pricing models.