Our solutions allow you to outsource the job of capturing the credit card information and minimize your exposure to PCI-DSS when your customers make payments over the phone
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Payline for Amazon Connect removes your contact center environment from PCI-DSS scope and allows you to provide the best customer experience when taking payments over the phone
Remove your contact center environment from PCI DSS scope. Capture card details to process payment or tokenize the card for future billing. Reduce the risk of accepting card payments over the phone. Avoid payment vendor lock-in.
Minimize time customer spends on the phone, being transferred between parties. Allow operator to assist with the payment by guiding them through the entire process. Eliminate the risk of customer’s credit card data being overheard by bystanders when reading it out loud or written down by call centre agent. No need to pause call recording to accept payment.
Complete solution as-a-service that gives you all the power and flexibility of the cloud. Easily integrates with your business systems and processes, works with your current payments provider. Quick and easy deployment. Choose between per-transaction and per-seat pricing models.
amaysim is a customer-focused subscription utility provider of no-contract mobile and retail energy plans. In early 2019, amaysim engaged Payshield to replace a legacy telephone platform for secure phone payments. This allowed the provider to achieve Payment Card Industry (PCI) compliance while enjoying the flexibility of Amazon Connect. Payshield was chosen based on their availability of a demo environment, implementation time, and their familiarization with AWS products and services. “Payshield has allowed us to securely take payments over the phone in a way that’s efficient for both our team and our customers,” says Peter James, IT Operations Director at amaysim. Payshield enables amaysim to reduce the payment time for their customers, thus resulting in an overall improved user experience.
Global Touring with brands including Topdeck Travel, Back-Roads Touring and Blue-Roads Touring (USA) are part of the Flight Centre family. Global Touring required a cloud contact centre to handle interactions from its three brands while at the same time be able to securely take credit card payments over the phone. "The AWS Cognitive CX suite allows us to integrate to applications like Payshield in a matter of days. It means smaller contact centres can get the benefit of the Amazon Connect features and be PCI-DSS compliant; in the past this was only achievable for large scale centres with sizeable budgets", says Luke McNamara, Country Manager ANZ, VoiceFoundry. Global Touring partnered with VoiceFoundry as well as cloud software vendors Amazon Web Services (AWS) and Payshield to implement state-of-the-art contact centre technology, Amazon Connect, integrated to Payshield’s PCI-DSS secure credit card payment solution.