Partnership
Payline for
Amazon Connect

Payline for Amazon Connect removes your contact center environment from PCI-DSS scope and allows you to provide the best customer experience when taking payments over the phone

Key Benefits
Reduce PCI-DSS compliance exposure

Remove your contact center environment from PCI DSS scope. Capture card details to process payment or tokenize the card for future billing. Reduce the risk of accepting card payments over the phone. Avoid payment vendor lock-in.

Improve customer experience

Minimize time customer spends on the phone, being transferred between parties. Allow operator to assist with the payment by guiding them through the entire process. Eliminate the risk of customer’s credit card data being overheard by bystanders when reading it out loud or written down by call centre agent. No need to pause call recording to accept payment.

Solution as a service

Complete solution as-a-service that gives you all the power and flexibility of the cloud. Easily integrates with your business systems and processes, works with your current payments provider. Quick and easy deployment. Choose between per-transaction and per-seat pricing models.

How It Works
The agent has full control over the payment process. The customer uses their keypad to enter their card number and CVV while maintaining voice communication with the agent. The sensitive data is never heard or seen by the agent, and it does not end up on the recording, allowing you to record the full conversation.
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Solution Overview
Payshield’s integration with Amazon Connect, a cloud-based contact center, removes your environment from PCI-DSS scope and improves customer experience. Payline allows you to effectively manage the risk of accepting credit cards over the phone, reducing the fraud to the levels of e-commerce and at the same time optimize your customer journey. The solution is payment vendor independent and is available globally.
Learn More
Amazon Connect is a self-service, cloud-based contact center service that makes it easy for any business to deliver better customer service at a lower cost. Amazon Connect is based on the same contact center technology used by Amazon customer service associates around the world to power millions of customer conversations.
Learn More About Amazon Connect